Shipping policy

SHIPPING POLICY

Thank you for shopping with Dozecloud. This policy explains how we prepare and ship orders, applicable costs and what to do if there is a delivery issue.

Contact: more.info.support@gmail.com

  1. Shipping destinations

We offer international shipping to the countries and territories enabled in our store, including the United States, United Kingdom and Australia when available at the time of purchase.

Shipping availability for your address will be displayed during checkout. Some locations may have restrictions or limited delivery options.

If we discover that we cannot deliver an order already placed, we will inform you and refund amounts collected for products we cannot supply and the corresponding shipping charges.

    1. Order processing

    We prepare orders for dispatch within 1 to 3 business days of order and payment confirmation.

    Business days are Monday to Friday, excluding public holidays applicable to the fulfilment location. Orders placed on weekends or public holidays begin processing on the next business day.

    Processing time is additional to the transit time stated below.

    If an issue prevents us from meeting the communicated dispatch timeframe, we will inform you and provide the applicable options to accept the delay or cancel for a refund.

    1. Shipping methods and delivery timeframes

    Estimated transit time is 3 to 6 business days from the date the order is handed to the carrier.

    Including processing and transit, the estimated total delivery timeframe is 4 to 9 business days from order and payment confirmation.

    If a destination or shipping method has a different timeframe, it will be clearly disclosed before you confirm your purchase.

    These timeframes are estimates and may be affected by logistics disruptions, customs inspections or weather conditions. This does not remove agreed commitments or statutory rights concerning delay or non-delivery.

    If a delivery date is expressly agreed, we will respect the obligations associated with that commitment.

  1. Shipping costs

Applicable shipping charges will be displayed before you confirm and pay for your order.

Where free shipping is offered, its conditions will be disclosed, including eligible destinations, minimum order values or covered shipping methods, where applicable.

Free shipping refers to the transportation covered by the offer. It does not, by itself, mean that all potential taxes or import charges are included; their treatment will be disclosed as described below.

We will not add optional shipping services or their charges without your agreement.

  1. Customs, taxes and import charges

Depending on the shipment’s origin, destination and applicable rules, taxes, duties or customs handling charges may apply.

Before purchase, we will disclose taxes and charges collected by us and, where relevant, the possible existence of charges not included, who is responsible for them and their amount or calculation method where legally required.

Taxes and charges that we must include in the price under applicable law will not subsequently be passed to the customer through this policy.

If duties and taxes are expressly stated to be included or prepaid, we will bear the charges covered by that statement. If the carrier requests a duplicate payment for those charges, contact us so we can investigate.

You will only be responsible for import charges not included where they were properly disclosed before purchase and the law permits us to allocate them to you.

Customs checks may affect delivery but do not remove your statutory rights concerning delays or non-performance.

  1. Order tracking

Once your order is dispatched, we will send confirmation to the email address provided during checkout.

If the shipping method includes tracking, we will provide the relevant number or link. The first update may not appear immediately after a label is created.

Creating a label does not necessarily mean that the carrier has physically received the parcel.

If tracking does not update or you need assistance, email more.info.support@gmail.com.

  1. Delivery details and corrections

Check that the recipient’s name, address, postal code and other necessary details are correct.

If you discover an error, contact us as soon as possible. We will try to correct it before dispatch, although changes may not be possible once the order has shipped.

If an incorrect address supplied by the customer results in actual return or redelivery costs, we will explain those costs and the available options. Charges may only be applied where legally permitted and subject to the required information and agreement.

We will not charge you to correct delivery errors attributable to Dozecloud or the providers we use to fulfil the order.

  1. Lost, damaged or incorrectly delivered orders

Contact us if your order does not arrive within the communicated timeframe, arrives damaged or tracking shows delivery but you have not received it.

We will manage the investigation with the carrier. You will not have to resolve our claim against the carrier yourself to exercise your rights.

We may request reasonable information to clarify the issue, such as the order number, address confirmation or photographs of damage where available. An unboxing video is not required.

We recommend reporting visible damage within 30 calendar days of delivery. This recommendation does not limit statutory warranties or claim periods.

Where loss, damage or incorrect delivery is attributable to us or our carrier, we will provide the appropriate remedy, which may include replacement or a refund, respecting your statutory rights.

We bear the risk of loss or damage until you, or a person designated by you other than the carrier, physically receive the order. If you independently appoint a carrier we did not offer, the corresponding legal rules will apply.

  1. Delays and non-delivery

If we cannot meet the promised dispatch timeframe, we will notify you and seek your agreement to the delay where required. If you cancel in accordance with your rights or we cannot supply the order, we will issue the applicable refund.

For delivery delays, statutory rights to require performance, allow an additional period where appropriate or terminate the purchase and obtain a refund will apply.

Carrier or customs investigations will not suspend mandatory remedy or refund deadlines.

  1. Changes and cancellations

You may request changes or cancellation by emailing more.info.support@gmail.com.

If the order has not been dispatched when we receive your cancellation request, we will cancel it and refund the amount paid.

Changes are subject to feasibility. Any price adjustment requires your agreement before it is applied.

Once dispatched, it may not be possible to stop or modify the order. This does not remove withdrawal or cancellation rights provided by applicable law.

Returns after delivery are governed by our Returns, Cancellations and Refunds Policy.

  1. Refunds

Refunds will be made to the original payment method unless you expressly agree to another method without additional cost.

We will issue agreed refunds within 7 business days, or sooner if applicable law requires a shorter period. Statutory withdrawals are subject to the specific deadlines described in our returns policy.

Where a full order refund is due because of a failure to supply or deliver attributable to us, it will include the purchase price, taxes collected by us and the original shipping charges.

Your bank or payment provider may require additional time to display the credit.

  1. Statutory rights and contact

This policy does not limit mandatory consumer rights. If any provision conflicts with applicable law, legally recognised rights take precedence.

For shipping, tracking or delivery enquiries:

Dozecloud
more.info.support@gmail.com