Refund policy
RETURNS, CANCELLATIONS AND REFUNDS POLICY
Store: Dozecloud
Email: more.info.support@gmail.com
This policy applies to purchases made directly from Dozecloud. Mandatory consumer rights under applicable law take precedence over any conflicting provision of this policy.
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Change-of-mind returns
We do not offer voluntary returns or exchanges because you change your mind, no longer need the product, or prefer another product.
This does not affect any cancellation or withdrawal rights provided by applicable law, including the rights described below for consumers in the European Union and the United Kingdom.
This restriction does not apply to products that are defective, damaged on arrival, incorrect, or materially different from their description.
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Damaged, defective or incorrect products
Please inspect your order after delivery. If there is a problem, email more.info.support@gmail.com as soon as reasonably possible, preferably within 30 calendar days of delivery.
These 30 days are a recommended reporting timeframe, not a change-of-mind return period or a limitation on your legal rights. This timeframe does not shorten any statutory warranty, guarantee or mandatory claim period. Defects discovered later may still qualify for a remedy under applicable law.
Please provide your order number or other proof of purchase, a description of the problem and, where reasonably available, photographs or a short video showing it.
We may request reasonable information to assess the issue. An unboxing video is not required. The absence of original packaging does not, by itself, invalidate a statutory claim.
We will provide the remedy required by applicable law, which may include repair, replacement, a price reduction or a refund. Any legal right you have to choose a remedy will be respected.
Where a return is required for a covered defect, damage or fulfilment error, we will provide a prepaid label or arrange return shipping at our expense. We will reimburse reasonable return costs where legally required. No restocking fee applies.
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Statutory withdrawal: European Union and United Kingdom
Consumers covered by EU or UK distance-selling legislation may withdraw from their purchase without giving a reason within 14 calendar days after the day they, or a person they designate other than the carrier, receive the goods. For goods ordered together and delivered separately, the period generally starts after receipt of the last item.
To exercise this right, email more.info.support@gmail.com before the deadline, clearly stating that you wish to withdraw from the purchase. You may also use any other legally valid means. You may use the optional form below, but it is not mandatory. You do not need an account or our prior approval.
Send the goods back to the return address above within 14 days after notifying us of withdrawal.
You bear the direct return shipping costs for a change-of-mind withdrawal, unless applicable law requires us to pay them. This does not apply to returns for covered defects or our errors.
You may inspect the product as necessary to establish its nature, characteristics and functioning. Where legally permitted, we may deduct an evidenced loss of value caused by handling beyond what is necessary for that purpose. Opening the packaging does not automatically remove your withdrawal right.
For withdrawal from the entire order, we will refund the purchase price and the cost of our least expensive standard outbound delivery option. Additional amounts paid for premium delivery are not refundable under this withdrawal provision.
We will refund without undue delay and within 14 days of receiving your withdrawal notice. Unless we offer to collect the goods, we may withhold the refund until we receive them or evidence that you have sent them back, whichever occurs first, where permitted by law.
Any legally applicable extension of these periods remains available.
The recommended 30-day timeframe for reporting product issues does not extend the withdrawal period described in this section.
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Australia
Where the Australian Consumer Law applies, our goods come with consumer guarantees that cannot be excluded.
For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For other failures, you are entitled to the remedies required by law, including having the problem remedied within a reasonable time.
We do not offer additional voluntary change-of-mind returns.
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United States and other countries
We do not offer voluntary change-of-mind returns where applicable law permits this restriction.
Any mandatory local cancellation rights, product guarantees, refund rights and other consumer remedies remain available, subject to the timeframes and conditions required by applicable law.
The recommendation to report issues within 30 days of delivery does not replace or limit those rights and does not establish a general 30-day right of return.
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Cancellations before dispatch
You may request cancellation by emailing more.info.support@gmail.com before dispatch. If the order has not been dispatched when we receive your request, we will cancel it and refund the amount paid.
If it has already been dispatched, we may be unable to stop delivery. This does not affect any statutory cancellation or withdrawal right.
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Missing, delayed or incorrectly delivered orders
Contact us if your order has not arrived within the delivery timeframe communicated at purchase, or if tracking shows delivery but you have not received it.
We will investigate with the carrier and provide the solution required by applicable law. Where non-delivery is attributable to us or our carrier, this may include replacement or a refund.
If we cannot meet a promised dispatch timeframe, we will notify you and provide any legally required option to accept the delay or cancel for a refund. Carrier investigations will not suspend mandatory refund deadlines.
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Product use and exclusions
We do not cover damage caused solely by misuse, accidental punctures, failure to follow the supplied care or inflation instructions, or normal wear and tear.
This exclusion does not apply where the problem results from a product defect or applicable law provides a remedy. Using the product does not, by itself, invalidate a defect claim.
Discounted products retain their mandatory consumer protections.
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Return procedure and refunds
For assistance, email more.info.support@gmail.com. Contacting us before posting a return helps us provide the correct instructions, but prior approval is not a condition for exercising a statutory withdrawal right.
Pack returned goods securely and retain proof of postage. Include your order details so we can identify the return.
We will explain the outcome of any inspection and the reasons for any proposed deduction or refusal, subject to applicable law.
Refunds will be issued to the original payment method unless another method is expressly agreed without additional cost to you. We will not require store credit instead of a refund to which you are entitled.
Except where the statutory withdrawal timetable above applies, we will issue an agreed refund within 7 business days, or sooner if required by law. Bank processing may take additional time.
For a full refund of an entire order due to a covered defect, fulfilment error or non-delivery, we will include the purchase price, taxes collected by us and the original delivery charges.
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Optional withdrawal form
Complete and send this form only if you wish to exercise a statutory withdrawal right.
To: Dozecloud
Email: more.info.support@gmail.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
[GOODS]
Order number:
Ordered on / received on:
Consumer’s name:
Consumer’s address:
Date:
Consumer’s signature, only if submitted on paper: