Política de privacidad
PRIVACY POLICY
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Who we are and scope of this policy
Dozecloud is a store which acts as the controller of personal data used to manage the store and its customer relationships.
Privacy contact: more.info.support@gmail.com
This Privacy Policy explains how we collect, use and share your personal data when you visit our website, purchase our products, use our tools or communicate with us, collectively referred to as the “Services”.
Our store uses the Shopify platform to provide the Services.
This policy applies to our international customers and visitors, including those in the United States, United Kingdom, Australia and European Union. Specific rights and obligations depend on applicable law.
If this policy conflicts with our Terms of Service, this policy takes precedence regarding personal data processing. Reading this policy or browsing the store does not, by itself, constitute consent to advertising or cookies that require permission.
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Personal data we collect
Depending on how you interact with the Services and the features you use, we may process:
• Contact details: name, email address, telephone number, and billing and shipping addresses.
• Order details: products viewed or purchased, shopping cart, payments, shipments, cancellations, returns and refunds.
• Payment information: information needed to process and confirm transactions through the relevant payment providers.
• Account information: registration, authentication, preferences and settings, if you use an account.
• Communications: contact forms, emails, enquiries, complaints and files you provide.
• Technical information: IP address, identifiers, browser, device and connection.
• Browsing information: interactions with pages, products and features, through the technologies used in the store and subject to required permissions.
• Preferences: choices about marketing communications, cookies and privacy.
Do not send passwords or complete payment card details by email or through the contact form.
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How we obtain personal data
We obtain information:
• Directly from you when you purchase, complete forms, create an account or contact us.
• Automatically through website operations and applicable cookies or similar technologies.
• From Shopify and providers involved in payments, hosting, security, customer support and order management.
• From logistics providers, carriers and suppliers responsible for preparing or shipping your orders.
• From external integrations or platforms you use to interact with us, where applicable.
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Purposes and legal bases
We use personal data to:
• Manage purchases and requested services: process orders and payments, arrange delivery, handle returns and answer purchase-related enquiries. The legal basis is performance of a contract or pre-contractual steps requested by you.
• Meet legal obligations: retain tax and accounting records and respond to lawful requests. The basis is compliance with legal obligations.
• Protect the store: prevent fraud, maintain security and manage or defend claims. Where appropriate, we rely on our legitimate interests in protecting our business and users, balanced against your rights.
• Handle general enquiries and maintain service operations: depending on the context, we rely on pre-contractual steps, the contract or our legitimate interests in responding and providing a suitable service.
• Send marketing communications: we will obtain consent where required or rely on another applicable legal permission. You may unsubscribe at any time.
• Analyse or personalise the experience and conduct advertising, if these features are enabled: we will obtain any required consent for cookies, tracking or associated processing.
Information necessary to complete a purchase must be provided for us to process it. You do not have to agree to advertising to make a purchase.
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Cookies and advertising
The Services may use cookies and similar technologies to maintain your cart, enable essential features, protect transactions and, depending on the store’s configuration, provide analytics or advertising.
Where the law requires prior consent for non-essential technologies, that consent must be obtained before activation. You may manage your preferences through the privacy controls available on the website and your browser settings.
Rejecting certain cookies may affect some features, but this does not make advertising cookies mandatory.
If we use advertising tools that share identifiers or browsing activity with third parties, that processing may qualify as a “sale”, “sharing” of data or targeted advertising under certain US laws, even without a direct payment for the data. Applicable choices and legal rights will be respected.
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Who we share information with
We may disclose necessary information to:
• Shopify, to host and operate the store.
• Payment, hosting, technical support, security and customer service providers.
• Suppliers preparing and shipping orders, including dropshipping suppliers, logistics providers and carriers.
• Analytics or advertising providers, if used, subject to applicable permissions and preferences.
• Professional advisers and authorities, where necessary to meet obligations or protect rights.
• Parties involved in a potential business reorganisation or transfer, subject to legally required safeguards.
We share only the information necessary for the relevant purpose. Your delivery details may be provided to the supplier shipping your product so that it can fulfil the order.
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Our relationship with Shopify
Shopify processes information to provide and maintain the platform used by our store.
Depending on the services and features enabled, Shopify may also act as an independent controller for certain processing described in its own policy. If we use enhanced features that combine information from interactions with different merchants, the relevant notice obligations and privacy choices will apply.
For further information:
Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
Shopify Privacy Portal:
https://privacy.shopify.com/en
Requests concerning processing that we manage may be sent to more.info.support@gmail.com.
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International transfers
Our providers may process information outside your country of residence, including countries where Shopify, its providers or suppliers preparing and shipping orders operate.
Where processing involves international transfers subject to legal restrictions, applicable safeguards must be used, such as adequacy decisions or standard contractual clauses and supplementary measures where appropriate. For transfers subject to UK rules, the corresponding recognised mechanisms will be used.
You may contact us to request information about the destinations and safeguards applicable to your data, and a copy of the safeguards where appropriate.
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Retention and security
We retain personal data for as long as necessary for the purposes described:
• Order and invoicing information: for statutory retention periods and as necessary to address liabilities.
• Enquiries and complaints: while handling them and for periods necessary to resolve potential disputes.
• Account information: while necessary to manage the account, subject to retention obligations.
• Marketing information: until you withdraw consent or object, as appropriate. We may retain minimal information to respect your unsubscribe request.
• Technical and cookie data: according to their purposes and the relevant retention periods of the tools used.
We apply technical and organisational measures appropriate to the risk. No system is completely infallible. Avoid sending sensitive information that is unnecessary to handle your request.
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Your rights
Where the GDPR applies, you may request access, correction, erasure, restriction of processing and data portability under the conditions established by law. You may also object to certain processing and withdraw consent without affecting the lawfulness of earlier processing.
You may object to direct marketing at any time.
Depending on applicable US law, you may also have rights to opt out of data sale or sharing and targeted advertising, limit certain uses of sensitive information and appeal a decision regarding your request. Recognised opt-out signals, such as Global Privacy Control, will be honoured where legally required.
In Australia, where its privacy legislation applies, you may request access or correction and make complaints about the handling of your information.
To exercise your rights, email more.info.support@gmail.com. We may request proportionate information to verify your identity. You may act through an authorised representative where permitted by law.
We will respond within applicable legal deadlines and explain any restriction or refusal. We will not discriminate against you for exercising privacy rights.
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Marketing communications
You may unsubscribe from promotional communications using the unsubscribe link provided or by emailing more.info.support@gmail.com.
Unsubscribing does not prevent necessary communications about purchases, payments, delivery, security or requests you have made.
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Children
The Services are not directed at children under the applicable age of majority. We do not knowingly collect their personal data or knowingly use children’s data for targeted advertising.
If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.
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Third-party websites
Our Services may include links to external platforms. Their privacy practices are governed by their own policies.
If you publish reviews or content in public areas, the information you include may be visible to others. Avoid publishing personal information you do not wish to make public.
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Complaints
You may send privacy complaints to more.info.support@gmail.com.
You may also contact the competent authority where applicable, including the Spanish Data Protection Agency in Spain, your country’s EEA data protection authority, the Information Commissioner’s Office in the United Kingdom or the Office of the Australian Information Commissioner in Australia.
Information about these authorities:
https://www.aepd.es
https://www.edpb.europa.eu/about-edpb/about-edpb/members
https://ico.org.uk
https://www.oaic.gov.au
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Updates and contact
We may update this policy to reflect changes to the Services, our practices or legal obligations. We will publish the revised version and its date. We will communicate changes and request new permissions where necessary.
For questions about this policy or to exercise your rights:
Dozecloud
more.info.support@gmail.com